Porto, Portugal · Available for remote work

Maria Silva

AI Evaluation · Content Operations · E-commerce · Digital Support

I'm a Portugal-based professional combining customer-facing experience with digital tools, e-commerce and AI-assisted workflows.

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About

A practical, detail-oriented professional

I'm based in Porto, Portugal. My professional background includes customer support, gas emergency response, international airport passenger assistance and production operations.

I also have hands-on experience with online selling, e-commerce marketplaces, product listings, customer communication, digital content and AI-assisted workflows.

I'm interested in applying these transferable skills to international remote work.

Areas of Focus

Where I can contribute

AI & Evaluation

  • AI response evaluation
  • Content evaluation
  • Online research
  • Prompt-based workflows

Content & E-commerce

  • Product listings
  • Product research
  • Marketplace operations
  • Digital content
  • Online customer communication

Customer & Operations

  • Customer support
  • Information accuracy
  • Incident handling
  • Escalation
  • Cross-cultural communication

Selected Projects

Sample work & case studies

Practical portfolio exercises demonstrating my approach to AI evaluation, research, e-commerce content and customer operations.

AI Response Evaluation

Comparative evaluation of AI-generated responses based on accuracy, relevance, clarity and instruction following.

Completed Case Study

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AI Research & Fact-Checking

Research and verification exercise focused on identifying inaccuracies in AI-generated information and improving the final response.

Completed Case Study

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E-commerce Product Optimization

Product research and listing optimization exercise covering titles, descriptions, customer-focused information and marketplace presentation.

Completed Case Study

View Case Study

Customer Support & Escalation

Practical customer communication scenarios demonstrating problem resolution, clear communication and appropriate escalation.

Completed Case Study

View Case Study

Skills & Tools

Tools I work with

AI & Digital

  • Generative AI tools
  • AI-assisted research
  • Prompt-based workflows
  • Online research
  • Content evaluation

E-commerce

  • Shopify
  • Vinted
  • Online marketplaces
  • Product listings
  • Product research
  • Customer communication

Content

  • Canva
  • CapCut
  • DaVinci Resolve

Technical

  • Visual Studio Code
  • Pinokio
  • Basic coding / technical workflows

Productivity

  • Microsoft Word
  • Microsoft Excel
  • Google Docs

Experience

Professional background

Airport Passenger Assistance

2023–2026

International passenger mobility and accessibility assistance in a fast-paced airport environment.

Emergency Response Support — Portgás

2022–2024

Gas emergency call handling, accurate information collection, computer-based incident registration and escalation support.

Production — Cerealis / Milaneza

2019–2022

Food production environment requiring consistency, attention to detail, hygiene and safety procedures.

Languages

Languages I speak

  • Portuguese Native
  • Spanish C1
  • English B1
  • Thai A1

Contact

Let's work together

I'm open to international remote opportunities in AI evaluation, content operations, e-commerce, customer support and related roles.

Maria Silva

Porto, Portugal

vintagebymaria@gmail.com

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